National Government Agency · Public Sector
Public Sector Benefits Eligibility AI
Automated the eligibility assessment process for a complex benefits programme, reducing processing time from weeks to hours while maintaining full audit trail compliance.
Primary Impact
67% faster processing time
Industry
Public Sector
Engagement
End-to-End Delivery
The Challenge
The Problem We Were Brought In To Solve
Manual processing of 50,000+ applications per month was creating a 6-week backlog. We built a rules-augmented ML eligibility engine with a human-in-the-loop review workflow for edge cases.
Our Approach
How We Engineered the Solution
Our team conducted a rigorous discovery process to understand the client's existing data landscape, systems architecture, and team capabilities. We designed a bespoke solution architecture tailored to the client's constraints — balancing performance requirements against infrastructure cost, regulatory compliance, and maintainability. Every design decision was validated against the primary success metric before a single line of production code was written.
The Outcome
Measurable Results Delivered
The solution was deployed to production within the agreed timeline, with full handover documentation, operational runbooks, and a 90-day monitoring period to ensure stability. The client's team was trained on the new platform and the system has continued to perform within SLA parameters since launch.
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